.client-body {
  background: #f5f7f4;
}

.client-app {
  min-height: 100vh;
}

.client-header {
  position: sticky;
  top: 0;
  z-index: 6;
  display: grid;
  grid-template-columns: auto minmax(220px, 1fr) auto;
  gap: 18px;
  align-items: center;
  min-height: 76px;
  padding: 14px 24px;
  background: var(--side);
  color: #f4fbf7;
}

.client-brand {
  display: flex;
  align-items: center;
  gap: 12px;
  min-width: 0;
}

.client-brand span,
.client-brand strong {
  display: block;
}

.client-brand span {
  color: #a8c5bc;
  font-size: 0.75rem;
}

.client-brand strong {
  font-size: 1rem;
}

.client-nav {
  display: flex;
  justify-content: center;
  gap: 8px;
  min-width: 0;
}

.client-nav a {
  display: inline-flex;
  min-height: 38px;
  align-items: center;
  padding: 0 12px;
  border-radius: var(--radius);
  color: #d9e8e1;
  font-weight: 800;
  text-decoration: none;
}

.client-nav a:hover,
.client-nav a:focus-visible {
  background: rgba(255, 255, 255, 0.09);
  outline: none;
}

.client-nav a.is-active {
  background: #e7f6ef;
  color: #0c4f47;
}

.client-access {
  display: flex;
  align-items: center;
  gap: 10px;
  min-height: 46px;
  padding: 0 12px;
  border: 1px solid rgba(255, 255, 255, 0.16);
  border-radius: var(--radius);
}

.client-access span,
.client-access strong {
  display: block;
}

.client-access span {
  color: #a8c5bc;
  font-size: 0.76rem;
}

.client-access strong {
  font-size: 0.9rem;
}

.client-attach-open {
  justify-content: center;
}

.client-attach-list {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  margin-top: 8px;
}

.client-attach-item {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 4px 10px;
  border: 1px solid var(--line);
  border-radius: 999px;
  background: #f0faf6;
  color: var(--ink);
  font-size: 0.8rem;
  font-weight: 700;
}

.client-attach-item button {
  padding: 0;
  border: none;
  background: none;
  color: var(--muted);
  font-size: 1rem;
  line-height: 1;
}

.client-attach-item button:hover {
  color: var(--red);
}

.client-nav .client-logout {
  color: #f1b8b4;
}

.client-nav .client-logout:hover,
.client-nav .client-logout:focus-visible {
  background: rgba(201, 59, 53, 0.18);
  color: #ffd9d6;
}

.client-main {
  max-width: 1440px;
  margin: 0 auto;
  padding: 24px;
}

.client-topbar {
  display: grid;
  grid-template-columns: minmax(280px, 1fr) minmax(280px, 500px);
  gap: 16px;
  align-items: center;
  margin-bottom: 16px;
}

.client-summary {
  display: grid;
  grid-template-columns: repeat(3, minmax(0, 1fr));
  gap: 12px;
  margin-bottom: 16px;
}

.client-grid {
  display: grid;
  grid-template-columns: minmax(320px, 0.95fr) minmax(360px, 1.05fr) minmax(300px, 0.82fr);
  gap: 16px;
  align-items: start;
}

/* display:grid das classes acima vence o [hidden] nativo no modo Tutoriais */
.client-grid[hidden],
.client-summary[hidden],
.client-topbar[hidden] {
  display: none;
}

.client-mode-new {
  grid-template-columns: minmax(320px, 760px);
}

.client-mode-new .client-list-panel,
.client-mode-new .client-detail {
  display: none;
}

.client-mode-search {
  grid-template-columns: minmax(380px, 1.15fr) minmax(300px, 0.85fr);
}

.client-mode-search .client-form {
  display: none;
}

.client-form {
  display: grid;
  gap: 14px;
  padding-bottom: 18px;
}

.client-form > :not(.panel__heading) {
  margin-right: 18px;
  margin-left: 18px;
}

.client-channel {
  display: inline-flex;
  min-height: 28px;
  align-items: center;
  padding: 0 10px;
  border-radius: 999px;
  background: #e7f6ef;
  color: var(--teal-dark);
  font-size: 0.76rem;
  font-weight: 800;
}

.client-list-panel {
  display: grid;
  gap: 12px;
}

.client-query,
.client-ticket-list {
  margin-right: 18px;
  margin-left: 18px;
}

.client-query {
  display: grid;
  grid-template-columns: minmax(0, 1fr) minmax(150px, 210px);
  gap: 10px;
  margin-top: 6px;
}

.client-ticket-list {
  display: grid;
  gap: 10px;
  max-height: calc(100vh - 332px);
  min-height: 410px;
  overflow: auto;
  padding: 2px 0 18px;
}

.client-ticket-row {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 12px;
  width: 100%;
  padding: 13px;
  border: 1px solid var(--line);
  border-left: 4px solid var(--teal);
  border-radius: var(--radius);
  background: #fbfcfb;
  color: inherit;
  text-align: left;
}

.client-ticket-row:hover,
.client-ticket-row:focus-visible {
  border-color: rgba(13, 143, 130, 0.55);
  outline: none;
}

.client-ticket-row.is-active {
  background: #f0faf6;
  border-color: rgba(13, 143, 130, 0.65);
}

.client-ticket-row h3 {
  margin: 7px 0;
  font-size: 0.98rem;
  line-height: 1.25;
}

.client-ticket-row p {
  display: -webkit-box;
  margin: 0;
  overflow: hidden;
  color: var(--muted);
  font-size: 0.84rem;
  line-height: 1.35;
  -webkit-box-orient: vertical;
  -webkit-line-clamp: 2;
}

.client-row-meta,
.client-row-tags {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  align-items: center;
}

.client-row-meta {
  color: var(--muted);
  font-size: 0.78rem;
}

.client-row-side {
  display: grid;
  justify-items: end;
  gap: 8px;
  align-content: start;
}

.client-detail {
  position: sticky;
  top: 94px;
  overflow: hidden;
}

.client-detail-hero {
  display: grid;
  gap: 12px;
  padding: 18px;
  border-bottom: 1px solid var(--line);
  background: #fbfcfb;
}

.client-detail-hero h2 {
  margin: 5px 0 0;
  font-size: 1.12rem;
  line-height: 1.25;
}

.client-detail-section {
  padding: 16px 18px;
  border-bottom: 1px solid var(--line);
}

.client-detail-section h3 {
  margin: 0 0 10px;
  font-size: 0.9rem;
}

.client-detail-section p {
  margin: 0;
  color: var(--muted);
  font-size: 0.88rem;
  line-height: 1.45;
}

.client-detail-section .rich-text {
  overflow-wrap: anywhere;
  white-space: pre-wrap;
}

.client-detail-section a,
.timeline-body a {
  color: var(--teal-dark);
  font-weight: 800;
  text-decoration: underline;
  text-underline-offset: 2px;
}

.client-detail-section .timeline-body {
  line-height: 1.45;
  overflow-wrap: anywhere;
  white-space: pre-wrap;
}

.client-actions {
  display: grid;
  gap: 10px;
  padding: 16px 18px 18px;
}

.client-reply-form {
  display: grid;
  gap: 12px;
}

.client-reply-form textarea {
  min-height: 150px;
  resize: vertical;
}

.client-reply-form__actions {
  display: flex;
  flex-wrap: wrap;
  gap: 10px;
}

.status-pill--recebido {
  background: #e8f1ff;
  color: var(--blue);
}

.status-pill--em-analise {
  background: #e7f6ef;
  color: var(--teal-dark);
}

.status-pill--aguardando-resposta {
  background: #fff3df;
  color: var(--amber);
}

.empty-state--client {
  margin-right: 18px;
  margin-left: 18px;
}

@media (max-width: 1240px) {
  .client-grid {
    grid-template-columns: minmax(320px, 0.95fr) minmax(360px, 1.05fr);
  }

  .client-detail {
    position: static;
    grid-column: 1 / -1;
  }

  .client-ticket-list {
    max-height: none;
  }
}

@media (max-width: 900px) {
  .client-header {
    grid-template-columns: 1fr;
    gap: 10px;
  }

  .client-nav {
    justify-content: flex-start;
    overflow-x: auto;
  }

  .client-access {
    justify-self: start;
  }

  .client-topbar,
  .client-grid {
    grid-template-columns: 1fr;
  }

  .client-summary {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }
}

@media (max-width: 640px) {
  .client-header {
    padding: 12px;
  }

  .client-main {
    padding: 16px 12px 24px;
  }

  .client-summary,
  .client-query,
  .field-pair {
    grid-template-columns: 1fr;
  }

  .client-ticket-row {
    grid-template-columns: 1fr;
  }

  .client-row-side {
    justify-items: start;
  }
}

.client-mode-new {
  grid-template-columns: minmax(320px, 760px);
}

.client-mode-search {
  grid-template-columns: minmax(380px, 1.15fr) minmax(300px, 0.85fr);
}

@media (max-width: 900px) {
  .client-mode-new,
  .client-mode-search {
    grid-template-columns: 1fr;
  }
}

.list-pager {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 12px;
  padding: 8px 2px;
  font-size: 0.88rem;
}

.list-pager__size select {
  margin: 0 4px;
  padding: 4px 8px;
  border-radius: 8px;
  border: 1px solid rgba(15, 23, 42, 0.15);
}

.list-pager__nav {
  display: flex;
  align-items: center;
  gap: 10px;
}

.list-pager__nav .button {
  padding: 4px 12px;
  font-size: 0.85rem;
}

.list-pager__nav .button[disabled] {
  opacity: 0.4;
  cursor: default;
}

/* Tutoriais (base de conhecimento) - layout estilo Freshdesk */
.client-kb {
  display: grid;
  gap: 18px;
  max-width: 980px;
  margin: 0 auto;
  width: 100%;
}

.client-kb[hidden] {
  display: none;
}

.kb-hero {
  padding: 22px 26px;
}

.kb-hero h2 {
  margin: 0 0 14px;
  font-size: 1.35rem;
  color: #16323f;
}

.kb-hero-search {
  display: flex;
  gap: 0;
}

.kb-hero-search input {
  flex: 1;
  min-height: 46px;
  border-radius: var(--radius) 0 0 var(--radius);
  border-right: 0;
  font-size: 1rem;
  padding-left: 14px;
}

.kb-hero-search button {
  min-height: 46px;
  padding: 0 22px;
  border: 0;
  border-radius: 0 var(--radius) var(--radius) 0;
  background: #4a4a4a;
  color: #fff;
  font-weight: 700;
  letter-spacing: 0.04em;
  cursor: pointer;
}

.kb-hero-search button:hover {
  background: #333;
}

.kb-home {
  padding: 22px 26px;
}

.kb-home-title {
  margin: 0 0 4px;
  padding-bottom: 10px;
  border-bottom: 2px solid #2ca3d6;
  font-size: 1.45rem;
  color: #16323f;
}

.kb-category-name {
  display: inline-block;
  margin: 0 0 14px;
  padding-top: 8px;
  border-top: 4px solid #2ca3d6;
  font-size: 1.05rem;
  color: #16323f;
}

.kb-folder-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 26px 40px;
}

.kb-folder-block h4 {
  margin: 0 0 10px;
  font-size: 1.05rem;
}

.kb-folder-block h4 a {
  color: #3c3c3c;
  text-decoration: none;
}

.kb-folder-block h4 a:hover {
  color: #2ca3d6;
}

.kb-folder-count {
  color: #9aa5a1;
  font-weight: 400;
}

.kb-link-list {
  display: grid;
  gap: 8px;
}

.kb-article-link {
  display: flex;
  align-items: flex-start;
  gap: 8px;
  color: #2ca3d6;
  text-decoration: none;
  line-height: 1.35;
}

.kb-article-link:hover {
  text-decoration: underline;
}

.kb-article-link svg {
  flex: 0 0 auto;
  width: 16px;
  height: 16px;
  margin-top: 2px;
  color: #9aa5a1;
}

.kb-show-all {
  display: inline-block;
  margin-top: 10px;
  color: #9fc6d8;
  text-decoration: none;
  font-size: 0.92rem;
}

.kb-show-all:hover {
  color: #2ca3d6;
}

.kb-breadcrumb {
  margin-bottom: 12px;
  color: #9aa5a1;
  font-size: 0.9rem;
}

.kb-breadcrumb a {
  color: #2ca3d6;
  text-decoration: none;
}

.kb-breadcrumb a:hover {
  text-decoration: underline;
}

.kb-breadcrumb-sep {
  margin: 0 6px;
  color: #c2cbc7;
}

.kb-article-modified {
  margin: 4px 0 18px;
  padding-bottom: 14px;
  border-bottom: 1px solid var(--line);
  color: #8a948f;
  font-size: 0.88rem;
}