:root {
  color-scheme: light;
  --bg: #f5f7f4;
  --surface: #ffffff;
  --surface-soft: #f9faf8;
  --ink: #18231f;
  --muted: #68736f;
  --line: #dbe2dd;
  --line-strong: #c7d1ca;
  --teal: #0d8f82;
  --teal-dark: #06695f;
  --blue: #2868c7;
  --amber: #bf7b16;
  --red: #c93b35;
  --green: #2f855a;
  --side: #12231f;
  --shadow: 0 18px 45px rgba(28, 45, 38, 0.11);
  --radius: 8px;
}

* {
  box-sizing: border-box;
}

body {
  min-width: 320px;
  margin: 0;
  background: var(--bg);
  color: var(--ink);
  font-family:
    Inter, ui-sans-serif, system-ui, -apple-system, BlinkMacSystemFont, "Segoe UI",
    sans-serif;
  letter-spacing: 0;
}

button,
input,
select,
textarea {
  font: inherit;
}

button {
  cursor: pointer;
}

svg {
  width: 20px;
  height: 20px;
  fill: none;
  stroke: currentColor;
  stroke-linecap: round;
  stroke-linejoin: round;
  stroke-width: 1.8;
}

.icon-sprite {
  display: none;
}

.app-shell {
  display: grid;
  grid-template-columns: 248px minmax(0, 1fr);
  min-height: 100vh;
}

.sidebar {
  display: flex;
  flex-direction: column;
  gap: 28px;
  padding: 22px 16px;
  background: var(--side);
  color: #f4fbf7;
}

.brand {
  display: flex;
  align-items: center;
  gap: 12px;
  min-height: 48px;
}

.brand__mark {
  display: grid;
  width: 44px;
  height: 44px;
  place-items: center;
  border: 1px solid rgba(255, 255, 255, 0.26);
  border-radius: var(--radius);
  background: #e7f6ef;
  color: #0d574e;
  font-weight: 800;
}

.brand__overline {
  display: block;
  margin-bottom: 2px;
  color: #a8c5bc;
  font-size: 0.75rem;
}

.brand strong {
  font-size: 1rem;
}

.nav-stack {
  display: grid;
  gap: 6px;
}

.nav-link {
  display: flex;
  align-items: center;
  gap: 10px;
  min-height: 42px;
  padding: 0 12px;
  border-radius: var(--radius);
  color: #d9e8e1;
  text-decoration: none;
}

.nav-link:hover,
.nav-link:focus-visible {
  background: rgba(255, 255, 255, 0.09);
  outline: none;
}

.nav-link.is-active {
  background: #e7f6ef;
  color: #0c4f47;
  font-weight: 700;
}

.sync-box {
  display: flex;
  align-items: flex-start;
  gap: 10px;
  margin-top: auto;
  padding: 12px;
  border: 1px solid rgba(255, 255, 255, 0.16);
  border-radius: var(--radius);
  color: #d9e8e1;
}

.sync-box strong,
.sync-box span {
  display: block;
}

.sync-box span {
  margin-top: 2px;
  color: #a8c5bc;
  font-size: 0.78rem;
}

.sync-dot,
.agent-dot {
  flex: 0 0 auto;
  width: 10px;
  height: 10px;
  margin-top: 4px;
  border-radius: 999px;
  background: #3fd2a3;
  box-shadow: 0 0 0 4px rgba(63, 210, 163, 0.16);
}

.workspace {
  min-width: 0;
  padding: 24px;
}

.app-view {
  min-width: 0;
}

.topbar {
  display: grid;
  grid-template-columns: minmax(280px, 1fr) auto;
  align-items: center;
  gap: 16px;
  margin-bottom: 18px;
}

.title-block h1,
.panel h2 {
  margin: 0;
}

.title-block h1 {
  font-size: clamp(1.4rem, 2.3vw, 2rem);
  line-height: 1.15;
}

.eyebrow {
  margin: 0 0 6px;
  color: var(--teal-dark);
  font-size: 0.72rem;
  font-weight: 800;
  letter-spacing: 0.08em;
  text-transform: uppercase;
}

.search-shell {
  display: flex;
  align-items: center;
  gap: 8px;
  min-height: 42px;
  padding: 0 12px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: var(--surface);
  color: var(--muted);
}

.search-shell:focus-within {
  border-color: rgba(13, 143, 130, 0.65);
  box-shadow: 0 0 0 3px rgba(13, 143, 130, 0.12);
}

.search-shell input {
  width: 100%;
  min-width: 0;
  border: 0;
  outline: 0;
  background: transparent;
  color: var(--ink);
}

.agent-pill {
  display: flex;
  align-items: center;
  gap: 10px;
  min-height: 50px;
  padding: 0 14px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: var(--surface);
  white-space: nowrap;
}

.agent-pill span {
  display: block;
  color: var(--muted);
  font-size: 0.76rem;
}

.agent-pill strong {
  display: block;
  margin-top: 2px;
  font-size: 0.92rem;
}

.header-logout {
  min-height: 42px;
  white-space: nowrap;
}

.metric-strip {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 12px;
  margin-bottom: 16px;
}

.metric-tile {
  display: flex;
  align-items: center;
  gap: 12px;
  min-width: 0;
  min-height: 74px;
  padding: 14px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: var(--surface);
  box-shadow: 0 8px 22px rgba(28, 45, 38, 0.05);
}

.metric-tile__icon {
  display: grid;
  width: 42px;
  height: 42px;
  place-items: center;
  border-radius: var(--radius);
}

.metric-tile__icon--open {
  background: #e7f6ef;
  color: var(--teal-dark);
}

.metric-tile__icon--work {
  background: #e9f0fb;
  color: var(--blue);
}

.metric-tile__icon--urgent {
  background: #fff0df;
  color: var(--amber);
}

.metric-tile__icon--sla {
  background: #edf7ee;
  color: var(--green);
}

.metric-tile span {
  display: block;
  color: var(--muted);
  font-size: 0.78rem;
}

.metric-tile strong {
  display: block;
  margin-top: 2px;
  font-size: 1.45rem;
  line-height: 1;
}

.dashboard-kpi em {
  display: block;
  margin-top: 4px;
  color: var(--muted);
  font-size: 0.76rem;
  font-style: normal;
  font-weight: 700;
}

.desk-grid {
  display: grid;
  grid-template-columns: minmax(290px, 0.92fr) minmax(380px, 1.18fr) minmax(300px, 0.9fr);
  gap: 16px;
  align-items: start;
}

.ticket-mode-new {
  grid-template-columns: minmax(320px, 720px);
}

.ticket-mode-new .ticket-list-panel,
.ticket-mode-new .ticket-detail {
  display: none;
}

.ticket-mode-search {
  grid-template-columns: minmax(420px, 1fr);
}

.ticket-mode-search .ticket-form {
  display: none;
}

.panel {
  min-width: 0;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: var(--surface);
  box-shadow: var(--shadow);
}

.panel__heading {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
  padding: 18px 18px 12px;
  border-bottom: 1px solid var(--line);
}

.panel__heading--stacked {
  align-items: center;
}

.panel h2 {
  font-size: 1.08rem;
  line-height: 1.25;
}

.ticket-form {
  display: grid;
  gap: 14px;
  padding-bottom: 18px;
}

.ticket-form > :not(.panel__heading) {
  margin-right: 18px;
  margin-left: 18px;
}

.field,
.field-pair {
  display: grid;
  gap: 7px;
}

.field span,
.field > span {
  color: #34423d;
  font-size: 0.82rem;
  font-weight: 700;
}

.field-pair {
  grid-template-columns: 1fr 1fr;
  gap: 10px;
}

input,
select,
textarea {
  width: 100%;
  border: 1px solid var(--line-strong);
  border-radius: var(--radius);
  background: var(--surface-soft);
  color: var(--ink);
  outline: 0;
}

input,
select {
  min-height: 42px;
  padding: 0 11px;
}

textarea {
  min-height: 116px;
  resize: vertical;
  padding: 10px 11px;
}

#clientSearch {
  margin-bottom: 8px;
}

.contact-lookup {
  display: grid;
  gap: 8px;
  padding: 10px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: #fbfcfb;
}

.contact-lookup[hidden] {
  display: none;
}

.new-contact-fields {
  display: grid;
  gap: 12px;
  padding: 12px;
  border: 1px dashed var(--teal);
  border-radius: var(--radius);
  background: #f4faf9;
}

.new-contact-fields[hidden] {
  display: none;
}

.contact-lookup__head,
.contact-lookup__row {
  display: flex;
  align-items: center;
  gap: 8px;
  justify-content: space-between;
}

.contact-lookup__head {
  color: var(--muted);
  font-size: 0.78rem;
}

.contact-lookup__list {
  display: grid;
  gap: 6px;
  max-height: 190px;
  overflow: auto;
}

.contact-lookup__row {
  padding: 6px;
  border: 1px solid transparent;
  border-radius: var(--radius);
}

.contact-lookup__row.is-active {
  border-color: rgba(13, 143, 130, 0.45);
  background: #eef8f3;
}

.contact-lookup__row > button:first-child {
  display: grid;
  min-width: 0;
  flex: 1 1 auto;
  gap: 2px;
  border: 0;
  background: transparent;
  color: inherit;
  text-align: left;
}

.contact-lookup__row strong,
.contact-lookup__row span {
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.contact-lookup__row span {
  color: var(--muted);
  font-size: 0.78rem;
}

.contact-lookup__email {
  min-height: 32px;
  padding: 0 10px;
  white-space: nowrap;
}

.contact-lookup__new {
  min-height: 32px;
  padding: 0 10px;
  white-space: nowrap;
}

.contact-lookup__empty {
  color: var(--muted);
  font-size: 0.8rem;
  line-height: 1.35;
}

input:focus,
select:focus,
textarea:focus {
  border-color: rgba(13, 143, 130, 0.7);
  box-shadow: 0 0 0 3px rgba(13, 143, 130, 0.12);
}

.segmented {
  display: grid;
  grid-template-columns: repeat(3, 1fr);
  gap: 4px;
  padding: 4px;
  border: 1px solid var(--line-strong);
  border-radius: var(--radius);
  background: #edf2ee;
}

.segmented button {
  min-height: 34px;
  border: 0;
  border-radius: 6px;
  background: transparent;
  color: var(--muted);
  font-size: 0.82rem;
  font-weight: 700;
}

.segmented button.is-active {
  background: var(--surface);
  color: var(--teal-dark);
  box-shadow: 0 2px 8px rgba(28, 45, 38, 0.11);
}

.file-drop {
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 9px;
  min-height: 46px;
  border: 1px dashed var(--line-strong);
  border-radius: var(--radius);
  background: #fbfcfb;
  color: var(--muted);
  font-size: 0.88rem;
  font-weight: 700;
  cursor: pointer;
}

.file-drop input {
  position: absolute;
  width: 1px;
  height: 1px;
  opacity: 0;
  pointer-events: none;
}

.option-row {
  display: grid;
  grid-template-columns: auto 1fr;
  gap: 10px;
  align-items: start;
  padding: 12px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: #fbfcfb;
}

.option-row strong,
.option-row span {
  display: block;
}

.option-row strong {
  font-size: 0.88rem;
}

.option-row span {
  margin-top: 2px;
  color: var(--muted);
  font-size: 0.78rem;
}

.switch {
  position: relative;
  display: inline-flex;
  width: 42px;
  height: 24px;
}

.switch input {
  position: absolute;
  opacity: 0;
}

.switch span {
  width: 42px;
  height: 24px;
  border-radius: 999px;
  background: #cfd8d2;
  transition:
    background 160ms ease,
    box-shadow 160ms ease;
}

.switch span::after {
  position: absolute;
  top: 3px;
  left: 3px;
  width: 18px;
  height: 18px;
  border-radius: 50%;
  background: #fff;
  box-shadow: 0 2px 6px rgba(0, 0, 0, 0.18);
  content: "";
  transition: transform 160ms ease;
}

.switch input:checked + span {
  background: var(--teal);
}

.switch input:checked + span::after {
  transform: translateX(18px);
}

.form-actions {
  display: flex;
  justify-content: flex-end;
  gap: 10px;
  padding-top: 2px;
}

.button,
.icon-button {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  border-radius: var(--radius);
  font-weight: 800;
}

.button {
  gap: 8px;
  min-height: 42px;
  padding: 0 14px;
  border: 1px solid transparent;
}

.button--primary {
  background: var(--teal);
  color: #fff;
}

.button--primary:hover,
.button--primary:focus-visible {
  background: var(--teal-dark);
}

.button--ghost {
  border-color: var(--line-strong);
  background: var(--surface);
  color: #33423d;
}

.button--ghost:hover,
.button--ghost:focus-visible {
  background: #eef5f1;
}

.icon-button {
  flex: 0 0 auto;
  width: 38px;
  height: 38px;
  border: 1px solid var(--line);
  background: var(--surface);
  color: var(--muted);
}

.icon-button:hover,
.icon-button:focus-visible {
  border-color: rgba(13, 143, 130, 0.55);
  color: var(--teal-dark);
  outline: none;
}

.ticket-list-panel {
  display: grid;
  gap: 12px;
}

.query-tools,
.filter-chips,
.ticket-list {
  margin-right: 18px;
  margin-left: 18px;
}

.query-tools {
  display: grid;
  gap: 10px;
  margin-top: 6px;
}

.select-row {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 10px;
}

.filter-chips {
  display: flex;
  gap: 8px;
  overflow-x: auto;
  padding-bottom: 2px;
}

.filter-chips button {
  flex: 0 0 auto;
  min-height: 34px;
  padding: 0 12px;
  border: 1px solid var(--line);
  border-radius: 999px;
  background: #fbfcfb;
  color: var(--muted);
  font-size: 0.82rem;
  font-weight: 800;
}

.filter-chips button.is-active {
  border-color: rgba(13, 143, 130, 0.4);
  background: #e7f6ef;
  color: var(--teal-dark);
}

.ticket-list {
  display: grid;
  gap: 10px;
  max-height: calc(100vh - 332px);
  min-height: 410px;
  overflow: auto;
  padding: 2px 0 18px;
}

.ticket-row {
  display: grid;
  grid-template-columns: auto minmax(0, 1fr) auto;
  gap: 14px;
  align-items: center;
  width: 100%;
  padding: 13px 16px;
  border: 1px solid var(--line);
  border-left-width: 4px;
  border-radius: var(--radius);
  background: #fff;
  color: inherit;
  text-align: left;
}

.ticket-row__avatar {
  display: inline-flex;
  align-items: center;
  justify-content: center;
  width: 42px;
  height: 42px;
  border-radius: 50%;
  background: #f0f2f1;
  color: var(--muted);
  font-weight: 800;
  font-size: 1rem;
}

.ticket-row__main {
  display: grid;
  gap: 4px;
  min-width: 0;
}

.ticket-row__title {
  padding: 0;
  border: none;
  background: none;
  color: var(--ink, #1f2933);
  font: inherit;
  font-weight: 700;
  font-size: 0.98rem;
  text-align: left;
  cursor: pointer;
}

.ticket-row__title:hover,
.ticket-row__title:focus-visible {
  color: var(--teal-dark);
  text-decoration: underline;
  outline: none;
}

.ticket-row__number {
  color: var(--muted);
  font-weight: 700;
}

.ticket-row__agent {
  display: inline-flex;
  align-items: center;
  gap: 5px;
  color: var(--muted);
  font-size: 0.78rem;
  font-weight: 700;
}

.ticket-row__agent svg {
  width: 13px;
  height: 13px;
  fill: none;
  stroke: currentColor;
  stroke-width: 1.8;
}

.ticket-row:hover,
.ticket-row:focus-visible {
  border-color: rgba(13, 143, 130, 0.55);
  outline: none;
}

.ticket-row.is-active {
  border-color: rgba(13, 143, 130, 0.65);
  border-left-color: var(--teal);
  background: #f0faf6;
}

.ticket-row[data-priority="Urgente"] {
  border-left-color: var(--red);
}

.ticket-row[data-priority="Alta"] {
  border-left-color: var(--amber);
}

.ticket-row__meta,
.ticket-row__tags {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
  align-items: center;
}

.ticket-row__meta {
  margin-bottom: 7px;
  color: var(--muted);
  font-size: 0.78rem;
}

.ticket-row h3 {
  margin: 0 0 7px;
  font-size: 0.98rem;
  line-height: 1.25;
}

.ticket-row p {
  display: -webkit-box;
  margin: 0 0 10px;
  overflow: hidden;
  color: var(--muted);
  font-size: 0.84rem;
  line-height: 1.35;
  -webkit-box-orient: vertical;
  -webkit-line-clamp: 2;
}

.ticket-row__side {
  display: grid;
  justify-items: end;
  gap: 8px;
  align-content: start;
}

.pill,
.status-pill {
  display: inline-flex;
  align-items: center;
  min-height: 24px;
  padding: 0 8px;
  border-radius: 999px;
  font-size: 0.72rem;
  font-weight: 800;
  white-space: nowrap;
}

.pill {
  background: #edf2ee;
  color: #475651;
}

.pill--urgent {
  background: #fff0ec;
  color: var(--red);
}

.pill--high {
  background: #fff3df;
  color: var(--amber);
}

.status-pill {
  background: #edf2ee;
  color: #475651;
}

.status-pill--aberto {
  background: #e8f1ff;
  color: var(--blue);
}

.status-pill--em-atendimento {
  background: #e7f6ef;
  color: var(--teal-dark);
}

.status-pill--aguardando-cliente {
  background: #fff3df;
  color: var(--amber);
}

.status-pill--resolvido {
  background: #edf7ee;
  color: var(--green);
}

.sla-time {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  color: var(--muted);
  font-size: 0.76rem;
  font-weight: 700;
}

.empty-state {
  display: grid;
  min-height: 260px;
  place-items: center;
  border: 1px dashed var(--line-strong);
  border-radius: var(--radius);
  color: var(--muted);
  text-align: center;
}

.ticket-detail {
  position: sticky;
  top: 18px;
  overflow: hidden;
}

.detail-hero {
  display: grid;
  gap: 12px;
  padding: 18px;
  border-bottom: 1px solid var(--line);
  background: #fbfcfb;
}

.detail-hero__top {
  display: flex;
  align-items: flex-start;
  justify-content: space-between;
  gap: 12px;
}

.detail-number {
  color: var(--muted);
  font-size: 0.8rem;
  font-weight: 800;
}

.detail-hero h2 {
  margin: 5px 0 0;
  font-size: 1.12rem;
  line-height: 1.25;
}

.detail-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 10px;
}

.detail-data {
  padding: 10px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: var(--surface);
}

.detail-data span,
.detail-data strong {
  display: block;
}

.detail-data span {
  color: var(--muted);
  font-size: 0.74rem;
  font-weight: 700;
}

.detail-data strong {
  margin-top: 3px;
  font-size: 0.88rem;
}

.detail-section {
  padding: 16px 18px;
  border-bottom: 1px solid var(--line);
}

.detail-section h3 {
  margin: 0 0 10px;
  font-size: 0.9rem;
}

.detail-section p {
  margin: 0;
  color: var(--muted);
  font-size: 0.88rem;
  line-height: 1.45;
}

.detail-section .rich-text {
  overflow-wrap: anywhere;
  white-space: pre-wrap;
}

.detail-section a,
.timeline-body a {
  color: var(--teal-dark);
  font-weight: 800;
  text-decoration: underline;
  text-underline-offset: 2px;
}

.timeline {
  display: grid;
  gap: 12px;
}

.timeline-item {
  display: grid;
  grid-template-columns: 22px 1fr;
  gap: 10px;
}

.timeline-dot {
  width: 10px;
  height: 10px;
  margin: 5px auto 0;
  border-radius: 999px;
  background: var(--teal);
  box-shadow: 0 0 0 4px rgba(13, 143, 130, 0.12);
}

.timeline-item strong,
.timeline-item em,
.timeline-item span {
  display: block;
}

.timeline-item strong {
  font-size: 0.84rem;
}

.timeline-item em {
  margin-top: 3px;
  color: var(--ink);
  font-size: 0.75rem;
  font-style: normal;
  font-weight: 700;
}

.timeline-item span {
  margin-top: 2px;
  color: var(--muted);
  font-size: 0.78rem;
}

.timeline-item .timeline-body {
  line-height: 1.45;
  overflow-wrap: anywhere;
  white-space: pre-wrap;
}

.detail-actions {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 10px;
  padding: 16px 18px 18px;
}

.dashboard-topbar {
  grid-template-columns: minmax(280px, 1fr) auto auto;
}

.period-tabs {
  display: grid;
  grid-template-columns: repeat(3, minmax(78px, 1fr));
  gap: 4px;
  min-height: 42px;
  padding: 4px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: #edf2ee;
}

.period-tabs button {
  border: 0;
  border-radius: 6px;
  background: transparent;
  color: var(--muted);
  font-size: 0.82rem;
  font-weight: 800;
}

.period-tabs button.is-active {
  background: var(--surface);
  color: var(--teal-dark);
  box-shadow: 0 2px 8px rgba(28, 45, 38, 0.11);
}

.dashboard-summary {
  display: grid;
  grid-template-columns: repeat(4, minmax(0, 1fr));
  gap: 12px;
  margin-bottom: 16px;
}

.dashboard-grid {
  display: grid;
  grid-template-columns: minmax(320px, 1.2fr) minmax(280px, 0.8fr) minmax(280px, 0.8fr);
  gap: 16px;
  align-items: start;
}

.dashboard-panel {
  overflow: hidden;
}

.dashboard-panel--wide {
  grid-column: span 2;
}

.panel-note {
  align-self: center;
  color: var(--muted);
  font-size: 0.78rem;
  font-weight: 800;
}

.dashboard-open-tickets {
  flex: 0 0 auto;
}

.status-bars,
.origin-breakdown,
.agent-load,
.critical-list,
.sla-board {
  display: grid;
  gap: 12px;
  padding: 16px 18px 18px;
}

.bar-row {
  display: grid;
  gap: 8px;
}

.bar-row__label,
.sla-row,
.critical-row {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
}

.bar-row__label strong,
.bar-row__label span,
.origin-item strong,
.origin-item span,
.load-row strong,
.load-row span,
.critical-row strong,
.critical-row em,
.sla-row strong,
.sla-row span {
  display: block;
}

.bar-row__label span,
.origin-item span,
.load-row span,
.critical-row em,
.sla-row span {
  margin-top: 2px;
  color: var(--muted);
  font-size: 0.78rem;
  font-style: normal;
}

.bar-track,
.mini-track {
  overflow: hidden;
  border-radius: 999px;
  background: #edf2ee;
}

.bar-track {
  height: 12px;
}

.mini-track {
  height: 8px;
}

.bar-fill,
.mini-track span {
  display: block;
  height: 100%;
  border-radius: inherit;
}

.status-fill--aberto {
  background: var(--blue);
}

.status-fill--em-atendimento,
.mini-track span {
  background: var(--teal);
}

.status-fill--aguardando-cliente {
  background: var(--amber);
}

.status-fill--resolvido {
  background: var(--green);
}

.origin-item {
  display: grid;
  grid-template-columns: auto 1fr;
  gap: 10px;
  align-items: center;
  min-height: 62px;
  padding: 10px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: #fbfcfb;
}

.origin-item__icon {
  display: grid;
  width: 38px;
  height: 38px;
  place-items: center;
  border-radius: var(--radius);
  background: #e7f6ef;
  color: var(--teal-dark);
}

.load-row {
  display: grid;
  gap: 8px;
}

.critical-row {
  width: 100%;
  min-height: 58px;
  padding: 11px 12px;
  border: 1px solid var(--line);
  border-left: 4px solid var(--amber);
  border-radius: var(--radius);
  background: #fbfcfb;
  color: inherit;
  text-align: left;
}

.critical-row[data-priority="Urgente"] {
  border-left-color: var(--red);
}

.critical-row:hover,
.critical-row:focus-visible {
  border-color: rgba(13, 143, 130, 0.55);
  outline: none;
}

.sla-row {
  min-height: 52px;
  padding-bottom: 12px;
  border-bottom: 1px solid var(--line);
}

.sla-row:last-child {
  padding-bottom: 0;
  border-bottom: 0;
}

.sla-row em {
  display: inline-flex;
  min-height: 28px;
  align-items: center;
  padding: 0 9px;
  border-radius: 999px;
  background: #fff3df;
  color: var(--amber);
  font-style: normal;
  font-weight: 800;
}

.empty-state--compact {
  min-height: 160px;
}

.toast {
  position: fixed;
  right: 22px;
  bottom: 22px;
  z-index: 10;
  max-width: min(360px, calc(100vw - 32px));
  padding: 13px 14px;
  border-radius: var(--radius);
  background: #12231f;
  color: #fff;
  box-shadow: var(--shadow);
  font-weight: 700;
}

.system-screen {
  display: grid;
  min-height: 100vh;
  place-items: center;
  padding: 24px;
  background: var(--bg);
}

.system-screen[hidden] {
  display: none;
}

.auth-card {
  display: grid;
  width: min(100%, 420px);
  gap: 16px;
  padding: 24px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: var(--surface);
  box-shadow: var(--shadow);
}

.auth-card h1 {
  margin: 0;
  font-size: 1.35rem;
  line-height: 1.2;
}

.auth-card .brand__mark {
  width: 48px;
  height: 48px;
  border-color: var(--line);
}

.brand__logo {
  width: 48px;
  height: 48px;
  padding: 5px;
  border-radius: var(--radius);
  background: #fff;
  object-fit: contain;
}

.auth-card .brand__logo {
  width: 84px;
  height: 84px;
  padding: 0;
}

.auth-message {
  margin: 0;
  padding: 10px 12px;
  border: 1px solid #f2c7c4;
  border-radius: var(--radius);
  background: #fff0ec;
  color: var(--red);
  font-size: 0.86rem;
  font-weight: 700;
}

.auth-login-form,
.auth-flow,
.auth-new-contact {
  display: grid;
  gap: 12px;
}

.auth-actions {
  display: grid;
  grid-template-columns: 1fr;
  gap: 8px;
}

.auth-flow {
  padding-top: 12px;
  border-top: 1px solid var(--line);
}

.auth-flow[hidden] {
  display: none;
}

.auth-flow__head {
  display: grid;
  gap: 2px;
}

.auth-flow__head strong {
  font-size: 0.95rem;
}

.auth-flow__head span,
.auth-flow__message,
.auth-contact-row span,
.auth-customer-row span {
  color: var(--muted);
  font-size: 0.82rem;
}

.auth-flow__head--sub {
  margin-top: 4px;
}

.auth-flow__message {
  margin: 0;
  padding: 9px 10px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: #fbfcfb;
}

.auth-flow__message--error {
  border-color: #f2c7c4;
  background: #fff0ec;
  color: var(--red);
}

.auth-inline {
  display: grid;
  grid-template-columns: minmax(0, 1fr) auto;
  gap: 8px;
}

.auth-contact-list {
  display: grid;
  gap: 7px;
}

.auth-contact-row,
.auth-customer-row {
  display: flex;
  width: 100%;
  align-items: center;
  justify-content: space-between;
  gap: 8px;
  padding: 8px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: #fbfcfb;
  color: inherit;
}

.auth-contact-row > button:first-child,
.auth-customer-row {
  display: grid;
  min-width: 0;
  flex: 1 1 auto;
  gap: 2px;
  border: 0;
  background: transparent;
  text-align: left;
}

.auth-contact-row strong,
.auth-contact-row span,
.auth-customer-row strong,
.auth-customer-row span {
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.auth-reset-link {
  color: var(--teal-dark);
  font-weight: 800;
}

.server-card p {
  margin: 8px 0 0;
  color: var(--muted);
  line-height: 1.45;
}

@media (max-width: 1240px) {
  .desk-grid {
    grid-template-columns: minmax(310px, 0.9fr) minmax(380px, 1.1fr);
  }

  .ticket-detail {
    position: static;
    grid-column: 1 / -1;
  }

  .ticket-list {
    max-height: none;
  }

  .dashboard-grid {
    grid-template-columns: minmax(320px, 1fr) minmax(280px, 1fr);
  }

  .dashboard-panel--wide {
    grid-column: span 2;
  }
}

@media (max-width: 960px) {
  .app-shell {
    display: block;
  }

  .sidebar {
    position: sticky;
    top: 0;
    z-index: 6;
    display: grid;
    grid-template-columns: auto minmax(0, 1fr);
    gap: 12px;
    padding: 12px;
  }

  .nav-stack {
    grid-auto-flow: column;
    grid-auto-columns: max-content;
    align-items: center;
    overflow-x: auto;
  }

  .sync-box {
    display: none;
  }

  .topbar {
    grid-template-columns: 1fr;
  }

  .topbar__search {
    order: 3;
  }

  .agent-pill {
    justify-self: start;
  }

  .metric-strip {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .desk-grid {
    grid-template-columns: 1fr;
  }

  .dashboard-topbar,
  .dashboard-grid {
    grid-template-columns: 1fr;
  }

  .dashboard-summary {
    grid-template-columns: repeat(2, minmax(0, 1fr));
  }

  .dashboard-panel--wide {
    grid-column: auto;
  }

  .period-tabs {
    justify-self: start;
  }
}

@media (max-width: 640px) {
  .workspace {
    padding: 16px 12px 24px;
  }

  .sidebar {
    align-items: start;
  }

  .brand__overline {
    display: none;
  }

  .nav-link {
    min-height: 38px;
    padding: 0 10px;
    font-size: 0.88rem;
  }

  .metric-strip {
    grid-template-columns: 1fr;
  }

  .dashboard-summary {
    grid-template-columns: 1fr;
  }

  .field-pair,
  .select-row,
  .detail-grid,
  .detail-actions {
    grid-template-columns: 1fr;
  }

  .ticket-row {
    grid-template-columns: 1fr;
  }

  .ticket-row__side {
    justify-items: start;
    grid-auto-flow: column;
    justify-content: start;
  }

  .form-actions {
    display: grid;
  }

  .button {
    width: 100%;
  }

  .period-tabs {
    width: 100%;
  }

  .critical-row {
    display: grid;
    justify-items: start;
  }
}

.ticket-mode-new {
  grid-template-columns: minmax(320px, 720px);
}

@media (max-width: 960px) {
  .ticket-mode-new,
  .ticket-mode-search {
    grid-template-columns: 1fr;
  }
}

/* Modal de detalhe do ticket */
.ticket-modal {
  position: fixed;
  inset: 0;
  z-index: 60;
  display: flex;
  align-items: center;
  justify-content: center;
  padding: 24px;
  background: rgba(15, 32, 28, 0.45);
}

.ticket-modal[hidden] {
  display: none;
}

.ticket-modal__dialog {
  position: relative;
  width: min(760px, 100%);
  max-height: calc(100vh - 48px);
  overflow: auto;
  border-radius: var(--radius);
  background: var(--surface);
  box-shadow: 0 24px 60px rgba(0, 0, 0, 0.25);
}

.ticket-modal__dialog .ticket-detail {
  border: none;
  box-shadow: none;
}

.ticket-modal__close {
  position: absolute;
  top: 10px;
  right: 12px;
  z-index: 1;
  width: 34px;
  height: 34px;
  border: 1px solid var(--line);
  border-radius: 50%;
  background: #fff;
  color: var(--muted);
  font-size: 1.2rem;
  line-height: 1;
  cursor: pointer;
}

.ticket-modal__close:hover {
  color: var(--teal-dark);
  border-color: rgba(13, 143, 130, 0.55);
}

body.modal-open {
  overflow: hidden;
}

.ticket-modal__dialog .detail-hero {
  padding-right: 56px;
}

.detail-reply {
  display: grid;
  gap: 12px;
  padding: 0 18px 18px;
}

.detail-reply__visibility {
  display: flex;
  gap: 18px;
  align-items: center;
}

.detail-reply__visibility label {
  display: inline-flex;
  gap: 6px;
  align-items: center;
  color: var(--ink);
  font-size: 0.86rem;
  font-weight: 700;
  cursor: pointer;
}

.detail-reply__visibility input {
  width: auto;
}

.detail-reply .detail-actions {
  padding: 0;
}

.transfer-list {
  display: grid;
  gap: 4px;
  max-height: 240px;
  padding: 8px;
  overflow: auto;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: var(--surface-soft);
}

.transfer-option {
  display: flex;
  gap: 8px;
  align-items: center;
  padding: 7px 10px;
  border-radius: var(--radius);
  font-size: 0.88rem;
  font-weight: 600;
  cursor: pointer;
}

.transfer-option:hover {
  background: #e7f6ef;
}

.transfer-option input {
  width: auto;
}

.transfer-empty {
  margin: 0;
  padding: 10px;
  color: var(--muted);
  font-size: 0.85rem;
}

.action-modal {
  z-index: 70;
}

.action-modal__dialog {
  width: min(460px, 100%);
  padding: 20px;
}

.action-modal__dialog .detail-actions {
  padding: 16px 0 0;
}

.action-modal__title {
  margin: 0 0 14px;
  padding-right: 40px;
  font-size: 1.1rem;
}

#actionModalBody {
  display: grid;
  gap: 12px;
}

.detail-actions button:disabled {
  opacity: 0.45;
  cursor: not-allowed;
}

.detail-reopen {
  grid-column: 1 / -1;
}

.detail-closed-note {
  grid-column: 1 / -1;
  margin: 0;
  color: var(--muted);
  font-size: 0.8rem;
  text-align: center;
}

.people-panel {
  display: grid;
  gap: 12px;
  padding-bottom: 4px;
}

.people-panel .query-tools {
  margin-top: 14px;
}

.attachment-list {
  display: grid;
  gap: 8px;
}

.attachment-item {
  display: grid;
  grid-template-columns: auto minmax(0, 1fr) auto;
  gap: 10px;
  align-items: center;
  padding: 10px 12px;
  border: 1px solid var(--line);
  border-radius: var(--radius);
  background: #fbfcfb;
  color: inherit;
  text-align: left;
}

.attachment-item:hover,
.attachment-item:focus-visible {
  border-color: rgba(13, 143, 130, 0.55);
  outline: none;
}

.attachment-item svg {
  width: 16px;
  height: 16px;
  color: var(--muted);
}

.attachment-item__info {
  display: grid;
  gap: 2px;
  min-width: 0;
}

.attachment-item__info strong {
  overflow: hidden;
  font-size: 0.88rem;
  text-overflow: ellipsis;
  white-space: nowrap;
}

.attachment-item__info span {
  color: var(--muted);
  font-size: 0.78rem;
}

.attachment-item em {
  color: var(--teal-dark);
  font-style: normal;
  font-weight: 800;
  font-size: 0.8rem;
}

.pending-attach-list {
  display: flex;
  flex-wrap: wrap;
  gap: 8px;
  margin-top: 8px;
}

.pending-attach-item {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  padding: 4px 10px;
  border-radius: 999px;
  background: rgba(37, 99, 235, 0.08);
  border: 1px solid rgba(37, 99, 235, 0.25);
  font-size: 0.85rem;
}

.pending-attach-item svg {
  width: 14px;
  height: 14px;
}

.pending-attach-item button {
  border: 0;
  background: transparent;
  cursor: pointer;
  font-size: 1rem;
  line-height: 1;
  padding: 0 2px;
}

.admin-view:not([hidden]) {
  display: flex;
  flex-direction: column;
  gap: 16px;
}

.admin-toolbar {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 12px;
}

.admin-toolbar input[type="search"] {
  flex: 1;
  max-width: 420px;
  padding: 10px 14px;
  border-radius: 10px;
  border: 1px solid rgba(15, 23, 42, 0.15);
}

.admin-grid {
  overflow: auto;
}

.admin-table {
  width: 100%;
  border-collapse: collapse;
  background: #fff;
  border-radius: 12px;
  overflow: hidden;
  font-size: 0.92rem;
}

.admin-table th,
.admin-table td {
  text-align: left;
  padding: 10px 14px;
  border-bottom: 1px solid rgba(15, 23, 42, 0.08);
}

.admin-table thead th {
  background: rgba(15, 23, 42, 0.04);
  font-weight: 600;
}

.admin-table tr.is-inactive td {
  opacity: 0.55;
}

.admin-actions {
  display: flex;
  gap: 6px;
  flex-wrap: wrap;
}

.admin-actions .button {
  padding: 4px 10px;
  font-size: 0.82rem;
}

.admin-danger {
  color: #b91c1c;
}

.admin-empty {
  padding: 24px;
  text-align: center;
  color: rgba(15, 23, 42, 0.55);
}

.admin-check {
  display: flex;
  align-items: center;
  gap: 8px;
  margin: 8px 0;
}

.list-pager {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 12px;
  padding: 8px 2px;
  font-size: 0.88rem;
}

.list-pager__size select {
  margin: 0 4px;
  padding: 4px 8px;
  border-radius: 8px;
  border: 1px solid rgba(15, 23, 42, 0.15);
}

.list-pager__nav {
  display: flex;
  align-items: center;
  gap: 10px;
}

.list-pager__nav .button {
  padding: 4px 12px;
  font-size: 0.85rem;
}

.list-pager__nav .button[disabled] {
  opacity: 0.4;
  cursor: default;
}

/* ============================================================================
   Base de conhecimento (KB)
   ============================================================================ */
.kb-toolbar-top {
  display: flex;
  gap: 12px;
  align-items: center;
}

.kb-toolbar-top .search-shell {
  flex: 1;
}

.kb-toolbar-actions {
  display: flex;
  gap: 8px;
}

.kb-layout {
  display: grid;
  grid-template-columns: 280px 1fr;
  gap: 16px;
  align-items: start;
}

.kb-tree {
  padding: 12px;
  display: grid;
  gap: 12px;
  max-height: 70vh;
  overflow-y: auto;
}

.kb-tree__category-head {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding: 4px 6px;
  color: var(--muted);
  text-transform: uppercase;
  font-size: 12px;
  letter-spacing: 0.04em;
}

.kb-tree__folder {
  display: flex;
  align-items: center;
  gap: 4px;
}

.kb-tree__folder > button:first-child {
  flex: 1;
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 8px;
  border: 0;
  background: transparent;
  padding: 8px 10px;
  border-radius: var(--radius);
  cursor: pointer;
  text-align: left;
  font: inherit;
  color: var(--ink);
}

.kb-tree__folder > button:first-child:hover {
  background: #eef4f2;
}

.kb-tree__folder.is-active > button:first-child {
  background: var(--teal);
  color: #fff;
}

.kb-tree__meta {
  font-size: 12px;
  opacity: 0.75;
}

.kb-tree__edit {
  border: 0;
  background: transparent;
  cursor: pointer;
  color: var(--muted);
  padding: 2px 4px;
}

.kb-tree__edit:hover {
  color: var(--teal-dark);
}

.kb-main {
  display: grid;
  gap: 16px;
}

.kb-list-panel,
.kb-article-panel,
.kb-editor-panel {
  padding: 16px;
}

.kb-article-row {
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 12px;
  width: 100%;
  border: 1px solid var(--line);
  background: var(--surface);
  border-radius: var(--radius);
  padding: 12px 14px;
  margin-bottom: 8px;
  cursor: pointer;
  font: inherit;
  text-align: left;
}

.kb-article-row:hover {
  border-color: var(--teal);
}

.kb-article-row span {
  color: var(--muted);
  font-size: 13px;
  display: flex;
  align-items: center;
  gap: 6px;
}

.kb-pill-draft {
  background: #fff3cd;
  color: #8a6d1a;
}

.kb-article-actions {
  display: flex;
  gap: 8px;
  margin-bottom: 14px;
}

.kb-article-actions__spacer {
  flex: 1;
}

.kb-article-grid {
  display: grid;
  grid-template-columns: 1fr 240px;
  gap: 20px;
  align-items: start;
}

.kb-related[hidden] {
  display: none;
}

.kb-article-grid:has(.kb-related[hidden]) {
  grid-template-columns: 1fr;
}

.kb-related {
  display: grid;
  gap: 8px;
  border-left: 1px solid var(--line);
  padding-left: 16px;
}

.kb-related > strong {
  color: var(--muted);
  text-transform: uppercase;
  font-size: 12px;
  letter-spacing: 0.04em;
}

.kb-related button {
  border: 0;
  background: transparent;
  text-align: left;
  cursor: pointer;
  font: inherit;
  color: var(--teal-dark);
  display: grid;
  gap: 2px;
  padding: 4px 0;
}

.kb-related button:hover {
  text-decoration: underline;
}

.kb-related button span {
  color: var(--muted);
  font-size: 12px;
}

.kb-article-content {
  overflow-wrap: anywhere;
}

.kb-article-content h1 {
  margin: 8px 0 16px;
  font-size: 26px;
}

.kb-article-body {
  line-height: 1.6;
}

.kb-article-body h1,
.kb-article-body h2,
.kb-article-body h3 {
  margin: 18px 0 8px;
}

.kb-article-body p {
  margin: 0 0 10px;
}

.kb-article-body ul,
.kb-article-body ol {
  margin: 0 0 10px;
  padding-left: 24px;
}

.kb-article-body img {
  max-width: 100%;
  height: auto;
  border-radius: var(--radius);
  margin: 8px 0;
}

.kb-article-body table {
  border-collapse: collapse;
  margin: 10px 0;
  max-width: 100%;
}

.kb-article-body td,
.kb-article-body th {
  border: 1px solid var(--line);
  padding: 6px 10px;
}

.kb-article-body blockquote {
  border-left: 3px solid var(--teal);
  margin: 10px 0;
  padding: 4px 12px;
  color: var(--muted);
}

.kb-article-body pre,
.kb-article-body code {
  background: #f1f4f2;
  border-radius: 4px;
  padding: 2px 6px;
  font-family: Consolas, monospace;
  font-size: 13px;
}

.kb-editor-fields {
  display: grid;
  gap: 12px;
  margin-bottom: 12px;
}

.kb-editor-toolbar {
  display: flex;
  gap: 4px;
  flex-wrap: wrap;
  border: 1px solid var(--line);
  border-bottom: 0;
  border-radius: var(--radius) var(--radius) 0 0;
  padding: 6px;
  background: #f7f9f8;
}

.kb-editor-toolbar button {
  border: 1px solid transparent;
  background: transparent;
  border-radius: 4px;
  padding: 4px 10px;
  cursor: pointer;
  font: inherit;
  font-size: 13px;
}

.kb-editor-toolbar button:hover {
  border-color: var(--teal);
  background: #fff;
}

.kb-editor {
  min-height: 320px;
  border: 1px solid var(--line);
  border-radius: 0 0 var(--radius) var(--radius);
  padding: 14px;
  line-height: 1.6;
  overflow-y: auto;
  max-height: 60vh;
  background: var(--surface);
}

.kb-editor:focus {
  outline: 2px solid var(--teal);
  outline-offset: -1px;
}

.kb-editor img {
  max-width: 100%;
  height: auto;
}

.kb-editor-related {
  display: grid;
  gap: 8px;
  margin: 14px 0;
}

.kb-editor-related > strong {
  color: var(--muted);
  font-size: 13px;
}

.kb-related-suggestions {
  border: 1px solid var(--line);
  border-radius: var(--radius);
  display: grid;
  max-height: 200px;
  overflow-y: auto;
}

.kb-related-suggestions button {
  border: 0;
  background: transparent;
  text-align: left;
  padding: 8px 12px;
  cursor: pointer;
  font: inherit;
  display: grid;
  gap: 2px;
}

.kb-related-suggestions button:hover {
  background: #eef4f2;
}

.kb-related-suggestions button span {
  color: var(--muted);
  font-size: 12px;
}

.kb-related-picked {
  display: flex;
  flex-wrap: wrap;
  gap: 6px;
}

.kb-related-chip {
  display: inline-flex;
  align-items: center;
  gap: 6px;
  background: #e7f2f0;
  color: var(--teal-dark);
  border-radius: 999px;
  padding: 4px 10px;
  font-size: 13px;
}

.kb-related-chip button {
  border: 0;
  background: transparent;
  cursor: pointer;
  color: inherit;
  font-size: 15px;
  line-height: 1;
}

.kb-editor-actions {
  display: flex;
  justify-content: flex-end;
  gap: 8px;
}

@media (max-width: 980px) {
  .kb-layout {
    grid-template-columns: 1fr;
  }
  .kb-article-grid {
    grid-template-columns: 1fr;
  }
  .kb-related {
    border-left: 0;
    padding-left: 0;
    border-top: 1px solid var(--line);
    padding-top: 12px;
  }
}